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Getting Started

Install the RSP app

To interact with your charge point, including initial pairing and starting/stopping charge sessions, access the RSP web app as follows. The app will be available for both Android and iOS in the near future (July 2025):

If you don't want to use an app, or want to access it from your computer web browser, you can access all functionality at https://app.readysteadyplug.com.

Note

If you are a Site Manager, please log in here at https://app.readysteadyplug.com:8090.

Visit the iOS app store and search for ReadySteadyPlug

Visit Google Play and search for ReadySteadyPlug

Main app navigation

The left hand navigation provides access to all the key functions.

Navigation Menu

Navigation Menu

Pairing your charge point

There are a few ways you can perform the initial pairing of your charge point.

Note

Note you only need to pair your device once. After that you can just use the RSP app to simply start/stop or schedule your charging session as per the instructions below.

Initial pairing of your charge point

The easiest way is to scan the QR code on the front of the charge point, but if you don't have access to a phone with QR scanning capability, we provide an alternate method using the charge point ID code, printed under the QR code on the charge point.

Charge point with QR code and pairing ID

Charge point with QR code and pairing ID (1234ABCD5-1)

  1. Point your phone camera the QR code on the front of the charge point
  2. You will be taken to the RSP sign up screen where you can create a new account using your email address or an existing Google account if you prefer.
  3. Once you have finished signing up, the system will remember the charge point ID you just scanned and assign it to your account.
  4. If you have multiple charge points and want to add another, just scan the QR code or use the "Manage Charge Points" menu item (refer image below).
  1. Visit https://app.readysteadyplug.com
  2. You will be taken to the RSP sign up screen where you can create a new account using your email address or an existing Google account if you prefer.
  3. Once you have finished signing up, tap the "Manage Charge Points" menu item and enter the charge point ID (refer image below). In the example above, the charge point ID is (1234ABCD5-1).
  • Select either Pair using Charge Point ID or Pair using QR Code to add a charge point.
  • Tap the "x" under Action to remove a charge point.

managing_charge_points

Add or remove charge points from your account

Adding an additional charge point

If you have multiple charge points and want to add another, just scan the QR code or use the "Manage Charge Points" menu item as described inthe previous section.

Removing a charge point

If you want to remove the charge point from your account for any reason, Tap the "x" under Action to remove a charge point. Note you will no longer be able to start a charging session until you re-pair. If you want to re-add it into your account, just follow the pairing process again, as described above.

Charge Point FAQ's

FAQ - Can someone pair my charge point without me knowing?

No one can pair with or unpair the CP while it is linked to your account. If you wish to unpair it, you can do so as described above. Once removed, someone else – such as a visitor or other tenant – can pair the CP using their own account and credit card. When you want to use the CP again after unpairing it, just follow the pairing instructions above.

FAQ - Can someone use my charge point without my authorisation?

There’s no need to worry about anyone using your charge point without your authorisation. You can switch it OFF whenever it’s not in use, and in any case, it will automatically turn OFF after one hour of inactivity.

FAQ - Can I share my charge point with my neighbour?

This is a feature under development in beta phase. If this is something you would like to trial, please email us at support@readysteadyplug.com, with the subject line: "Shared charge point beta tester".

Charge point ratings and charging speeds

The RSP Charge Point is designed for a Level 1 EV charger rated at up to 15 Amps. This is the equivalent of up to 3.6kW. Note that many cars only come with an 8A charger (nominally 1.9kW).

Setting up billing details

To start a charge session, tap "Card Details" from the left hand navigation.

credit_card_details

Add credit card details

At the end of the process your credit card is charged $20, which will be your initial balance. This is also the amount that the system automatically charges your credit card once the balance goes below $5 (similar to how E-Toll or Opal cards work.)

Billing FAQ's

FAQ - Can I get a refund if I stop using the system?

If you decide to stop using the solution and would like the remaining balance in your account returned, please select “Remove Card” in the “Card Details” view.

FAQ - Can I switch to a different credit card?

Yes, please select “Remove Card” in the “Card Details” view. Then proceed to add a new card as described above.

Starting and stopping a charge session

Manual start/stop

Now that you have credit in your account, you can start a charging session. Simply tap on Control Charging and tap the "On-Off" toggle.

charging_control_off

Charging control - charge point turned off

Very quickly you will see the "dial" ramp up confirming that your charging session has commenced as follows:

charging_control_on

Charging control - charge point turned on

Scheduled charging

You can schedule the start/stop of a charging session to take place at a specific time. eg to take advantage of cheaper energy costs overnight.

  • Tap the Scheduled Charging toggle
  • Set the On-time and Off-time
  • Tap the Set button

scheduled_charging

Scheduled charging

Viewing charging information

Historical charging sessions

Tap on Charging Sessions in the main navigation to see your past charging sessions. Details include:

  • Charge session date and time
  • Duration
  • Energy used (kWh)
  • The applicable tariff rate
  • The total cost of the charge session

charging_sessions

Charging sessions

Historical energy usage

Tap on Energy in the main navigation to see your historical energy usage. Details include:

  • Time and date range
  • Energy usage for selected time period
  • Cost for selected time period

historical_energy_usage

Historical energy usage

Energy Usage FAQ's

FAQ - The RSP app charging session kWh doesn't match what my car reports. Why is that?

There may be a difference in the energy delivered as reported by RSP vs the energy received as reported by your car. This is due to the fact that there are losses in the car charger components, namely the L1 charger plugged into the wall outlet and also the onboard charging circuitry within the car. This will result in a slightly higher figure reported by the RSP app than what the car reports. Both figures are correct, it just reflects the different measurement positions.

Payment history

Tap on Payment History in the main navigation to see your past payments. Details include:

  • Current balance
  • Previous payments including date/time and amount.
  • Any top-up events
  • Whether there were any failed payments (eg credit card had expired)

payment_history

Payment history

Notifications & Account Details

Notifications

The app will provide notifications when:

  • A charging session has commenced
  • A charging session has stopped
  • A charging session has been scheduled
  • Credit has been topped up

account_details

Notifications

Account Details

Tap on the Circular Icon in the top right hand corner. This allows you to manage:

  • Password
  • Logout from the app

account_details

Account details

More help

If you need more assistance in any way, please do not hesitate to contact us at support@readysteadyplug.com.